Cathryn Clark Physiotherapy Patient Privacy Notice

What is a Privacy Notice?

Under data protection law you, as patient of Cathryn Clark Physiotherapy, you have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are Cathryn Clark Physiotherapy, Unit 2 Rudyerd House, Benton Road, West Allotment, NE27 0EP, Telephone number 0191 266 5877, email address info@ccphysio.co.uk. For the purposes of processing your personal data we are the Controller.

The Personal Data We Process and What We Do with It

We record and use the following categories of personal data: name, address, telephone numbers, email address, date of birth, health information including medial history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information; it is necessary when providing physiotherapy for the purposes of health diagnosis and treatment. In addition, we will only examine or treat you with your explicit consent. From time to time, we would like to send you information about the clinic, our services and relevant advice; we will only do this with your specific consent.

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example we need to contact a third party and give them your contact details in order to seek treatment authorisation and payment for treatment. Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law and any such data is not stored outside of the EU. We will not share your data with any other company or individual for the purpose of marketing.

Retaining Your Personal Data

Whilst you are receiving treatment from us we will continue to store and use your personal data. Once your treatment has been completed, we will be legally required to retain your personal data for eight years from the date of your last treatment.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

· You may request a copy of your data at any time. Please make such a request in writing or by email to us, at the address shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.

· If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.

•If you believe we should erase your data, please contact us, at the address shown above.

•If you wish us to stop storing or using your data, please contact as, at the address shown above.

· Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling We do not use any system which uses automated decision making or profiling in respect of your personal data.

Website Privacy Policy

Who we are

Our website address is: https://ccphysio.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.